Terms of Service for Abbys Mobile Grooming

Last Updated: March 16, 2026

Welcome to Abbys Mobile Grooming. By booking an appointment or using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms & Age Restriction

By accessing our website, booking an appointment, or opting into our communications, you confirm that you are at least 18 years of age. If you are under 18, you may not use our services or opt into our messaging programs.

2. Description of Services

Abbys Mobile Grooming provides professional mobile pet grooming services directly at your specified location. Services are subject to the assessment of your pet's health, behavior, and coat condition upon arrival. We reserve the right to refuse service if we determine that grooming poses a risk to the pet or the groomer.

3. SMS/Text Messaging Terms

To ensure smooth communication regarding your appointments, we utilize SMS text messaging. By providing your phone number, you agree to these specific messaging terms:

Description of SMS Use Cases: We use text messaging to send you appointment confirmations, reminders, ETA updates on the day of service, scheduling changes, and occasional promotional offers or business updates.

Message & Data Rate Disclosure: Message frequency varies based on your appointments and interactions with us. Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions: You may opt out of receiving SMS messages at any time. Simply reply STOP to any text message you receive from us. After opting out, you will receive one final message confirming your opt-out status, and we will no longer text you.

Customer Support Contact: If you need assistance with our text messaging program or are experiencing issues, reply HELP to any of our messages, or contact us directly at +1 815-429-1272 or [email protected].

Carrier Liability Disclaimer: Mobile carriers (such as AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.

4. Booking, Cancellations, and Payment

Accurate scheduling is vital to a mobile business. We require notice for cancellations or rescheduling. (Note: You can insert your specific cancellation window, e.g., 24 or 48 hours, and any applicable fees here).

Payment is due in full at the time of service. We accept major credit cards and other agreed-upon digital payment methods.

5. Pet Health and Safety

Vaccinations: You verify that your pet is current on all legally required vaccinations (such as Rabies) and agree to provide proof upon request.

Behavior: You must disclose any history of biting, aggression, or behavioral issues. If your pet becomes overly stressed or dangerous to groom, we reserve the right to stop the groom, and a partial or full fee may still apply.

6. Link to Privacy Policy

Your privacy is incredibly important to us. Information about how we collect, use, and protect your data—including your mobile phone number and SMS opt-in data—is detailed in our Privacy Policy. Please review it in the footer.

7. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to our website or notifying you via email or text. Your continued use of our services constitutes your acceptance of the updated terms.

8. Contact Information

If you have any questions or concerns regarding these Terms of Service, please reach out to us:

Abbys Mobile Grooming

Address: 9419 Elm Lane, Crystal Lake, IL 60014

Phone: +1 815-429-1272

Email: [email protected]